Shipping policy
Shipping Policy
At Caseify, we carefully pack and ship every order to ensure it arrives safely and as quickly as possible.
Processing Time
All orders are processed within 1-3 business days (Monday–Friday, excluding holidays).
Once your order has been shipped, you will receive a confirmation email with tracking information (if available).
Shipping Times
Estimated delivery times:
- Poland: 2-5 business days
- European Union: 5-14 business days
- International (Worldwide): 7-28 business days
Please note that delivery times are estimates and may vary depending on your location, courier services, and customs procedures.
Customs, Duties & Import Taxes
For orders shipped outside the European Union:
- Customers are responsible for any customs duties, VAT, or import taxes required by their country.
- These charges are not included in the product price or shipping cost.
- We are not responsible for delays caused by customs clearance processes.
If a package is refused due to unpaid customs fees and returned to us, the refund may be reduced by return shipping costs and additional charges.
Shipping Issues
If your order has not arrived within the estimated timeframe, please contact us at:
We will do our best to assist you.
Please note that we are not responsible for:
- Incorrect shipping addresses provided by the customer
- Delays caused by courier services
- Lost or stolen packages confirmed as delivered by the carrier